Technical Writer

Job Locations US-NJ-Mount Laurel
ID
2022-1097
Category
Information Technology
Position Type
Regular Full-Time

About Us

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

 

Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description

We are currently looking for a Technical Documentation Specialist to create modern online documentation for our IT processes and software solutions.  The ideal candidate has worked with team collaboration and knowledge management products such as Confluence and is passionate about creating helpful content and making sure it stays up-to-date.    

 

This role creates new and updates existing content and works on a variety of projects including user manuals, client project and integration documentation, quick starts, FAQs, release notes, and Visio diagrams.  The Technical Documentation Specialist communicates internally with Operations, Developers, Sales and Project Management to create online content that enables users to quickly locate the information needed. The Technical Documentation Specialist is also responsible for helping to develop our knowledge management strategy including organization and maintenance of our knowledge repositories to ensure that information is categorized correctly, adheres to formatting standards and is easy to find.

Responsibilities

  • Gather and compile the information required to create or maintain documentation.
  • Conduct interviews with technical staff and review project-related documents including project requests, SOWs, technical requirements documentation, architecture and process diagrams, etc.
  • Create documentation based on harvested information, ensuring that it is packaged into well-formatted, grammatically correct and professional content that is easily accessible and understandable.
  • Communicate the release of new software products and enhancements to existing solutions through online distribution and management.
  • Maintain detailed and accurate revision history.
  • Work with the IT Leadership to develop / refine our knowledge management strategy including repository platform, knowledge capture processes, asset taxonomy, maintenance strategy, and retention policy.

Required Skills

  • Excellent M.S. Office Suite skills, including Outlook, Word, and Excel.
  • Excellent verbal and written communication skills.
  • Enthusiastic, motivated self-starter who is able to work independently.
  • Excellent organizational and time management skills.
  • Strong interpersonal skills.
  • Able to work on several projects in parallel.
  • Works well with a diverse population.
  • Exceptional written/verbal communication, listening, organizational, interpersonal, research, investigative, and problem-solving skills.
  • Proven ability to communicate complex ideas in a clear, concise manner.
  • Proven ability to learn about, implement and maintain new technologies.
  • Demonstrated knowledge of team collaboration and knowledge sharing tools such as Confluence.

Education

The ideal candidate will have:

  • Bachelor’s degree in Technical Writing, English, Journalism, Communications, or related field.
  • Three or more years as a technical writer/documentation specialist, communications specialist, marketing professional, or combination thereof with a total of at least five years of related experience.
  • Experience with Microsoft Office and Visio.
  • Previous experience documenting IT systems (custom software, network, systems environments) is preferred.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

 

Medical, dental and vision coverage with spouse/family coverage options

401K plan with generous company match

Flexible spending accounts

Voluntary insurance coverage plans (life, disability, etc.)

Paid time off

Paid holidays

Paid training program/ Internal employee development

Casual dress code

Flexible work schedules

Employee referral bonus program

Additional Information

All candidates are subject to a drug test and a background screening.

 

EOE M/F/Disabled/Veteran

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