Call Center Representative (I-9 Team)

Job Locations US-PA-Warminster
ID
2022-1139
Category
I-9 Research
Position Type
Regular Full-Time

About Us

About Us

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries — Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint — we serve the largest and most respected organizations, institutions, corporations and government entities worldwide.

   

Job Description

Job Description

We are currently seeking a representative to support our I-9/E-Verify Department.  I-9/E-Verify Representatives provides client support on our I-9 and E-Verify Product, specifically the automation and assistance with client E-verify cases.

   

Responsibilities

Responsibilities

  • Provides client support on our I-9 and E-Verify Product, specifically the automation and assistance with client E-verify cases.
  • Provides guidance to clients, Account Management team and Sales Executives regarding proper processing.
  • Reviews/assists with and completes E-verify cases utilizing our internal systems and client extranet websites when needed.
  • Works with Management, Operations teams and the Account Management team to ensure cases are being handled correctly for any client utilizing this service.
  • Works within our standard E-verify product. Reviews E-verify cases and handles applicant/client contact during workflow.
  • Works with IT to address any technical errors received on E-Verify cases and addresses with Account Management team and clients when necessary.
  • Responsible for handling all incoming e-mails, calls, chats.  Investigates issues to determine the proper resolution.
  • Assists in handling Historical I-9 uploads for our clients. Ensures deadlines are met as set forth in the project specific SOWs. Guides validation of the entered I-9s and provides an index of I-9s.

Required Skills

Required Skills

  • Effective written and oral communication skills. 
  • General proficiency in internet applications and tools
  • Proficiency in M.S. Office Suite including Outlook, Word, and Excel
  • Excellent organizational, planning, and prioritization skills
  • Able to complete multiple tasks and a high volume of work on deadline. 
  • Able to edit, proofread and be detail oriented. 
  • Able to work under pressure and multi-task. 

Education

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Benefits

  • Comprehensive benefits package
  • 401 (k) plan with company match
  • Paid time off and paid holidays
  • Available overtime options
  • Casual, smoke free work environment
  • Flexible shift availability
  • Paid training program / internal employee development
  • Gated parking
  • RushBus scheduled service from Septa Bus Route 22 and Regional Rail
  • Discounts with neighborhood businesses
  • LEED Platinum Certified Headquarters with employee gardens

Additional Information

Additional Information

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran 

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