Outbound Call Center Rep (Employment Verification)

Job Locations US-PA-Warminster
Call Center
Position Type
Regular Full-Time

About Us

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.


Vertical Screen is at the forefront of the applicant screening industry.   We design innovative technology that delivers accurate, timely results to our clients.  Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.  

Job Description

Are you interested in research and investigative services? Do you enjoy being on the phone and performing independent computer work? Would you like to work in the background screening industry? If so, this is the job for you!


At Vertical Screen, Inc., we perform background checks so our clients’ job applicants can get hired. As a Verification Researcher, you will be an important part of this process!


We are looking for detail-oriented researchers to investigate the employment and education histories of our clients’ job applicants. These verifications take place in a unique call center environment, where researchers make outbound calls without any sales or solicitation involved.

Other job duties include reviewing and evaluating documentation and information needed for the background screening process and maintaining and documenting detailed notes in system regarding correspondence with applicants.


This is a full-time position at 40 hours a week, and the available shifts vary, Monday through Friday. 



  • Verify education and employment history as well as conduct reference interviews
  • Conduct research via outbound calls, fax, email, internet and online database searches
  • Master the proprietary software to accurately transcribe verified information and notes
  • Meet pre-established production goals

Required Skills

  • Must be able to work in a fast paced, inbound/outbound call center environment
  • Ability to multitask
  • Strong attention to detail
  • Ability to efficiently operate and navigate a computer and internal software
  • Excellent verbal and written communication skills
  • Must be proficient in Microsoft Office


The candidate we are seeking will have at minimum a high school diploma or equivalent.


Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

  • Medical, dental and vision coverage with spouse/family coverage options
  • 401K plan with generous company match
  • Flexible spending accounts
  • Voluntary insurance coverage plans (life, disability, etc.)
  • Paid lunch breaks
  • Paid time off
  • Paid holidays
  • Paid training program/ Internal employee development
  • Overtime options available
  • Casual dress code
  • Flexible work schedules
  • On-site Employee Gardens - plants & flowers provided
  • RushBus scheduled service from Septa Bus Route 22 and Regional Rail
  • Employee referral bonus program
  • Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran


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