Customer Support Representative

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

Vertical Screen is at the forefront of the applicant screening industry.   We design innovative technology that delivers accurate, timely results to our clients.  Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.  

Would you like to work in a non-traditional call center? Have you ever been intrigued by the background screening industry? If so, this is the job for you!

At Vertical Screen, Inc., we perform background checks so our clients’ job applicants can get hired and students can get accepted to their chosen school. As an Applicant Services Representative, you will be an important part of this process!

Applicant Services Representatives interact with both our research teams and our clients’ applicants in order to facilitate the background checking process. This fast paced call center position provides a unique work experience, combining inbound calls and outbound contact via phone and email in addition to research and detailed analysis.

This is an on-site position located in Warminster, PA that pays $16hr.

• Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
• Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
• Compose professional emails in a quick and efficient manner
• Review and evaluate documentation and information needed for the background screening process
• Communicate with applicants via email and phone regarding their background checks and complete further required research
• Maintain and document detailed notes in system regarding correspondence with applicants

• Strong attention to detail
• Must be able to work in a fast paced, inbound/outbound call center environment
• Must be able to achieve and maintain high volume production
• Ability to multitask
• Ability to efficiently operate and navigate a computer and internal software
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Office

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• On-site Employee Gardens - plants & flowers provided
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

All candidates are subject to a drug test and a background screening.

EOE M/F/Disabled/Veteran