Implementation Representative

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government.

We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other.

Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference — every single day.

The Implementation Representative sets up clients within our system and makes changes to their ordering parameters, interacting with various internal teams to ensure that clients are maintained appropriately within our system.

This is an on site position located in Warminster, PA. This position pays $16hr.

• Provide timely and accurate information to incoming client requests. This includes creating, updating, and maintaining user account for users of our various websites.
• Process new client orders and change requests according to established department policies and procedures. This includes creating, updating, and maintaining various services, levels, and products for our clients as well as working with Sales Executives, Account Managers and other departments (including OHS, IT, as well as our sister company, Fieldprint) to establish new clients in Producer.
• Work closely with research and quality assurance departments.
• Provide timely feedback to management regarding service failures or customer concerns.

• Must be detail oriented and be able to work in a fast paced environment.
• Must have excellent oral and written communication skills.
• Must have strong computer skills, including knowledge of computer terminology and use of MS Office and Internet Explorer.
• Must be able to maintain confidential information and follow procedures for work processing.
• Must be able to manage multiple tasks or projects.
• Must have a working knowledge of Vertical Screen operations.

The candidate we are seeking will have at minimum a High School diploma.

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.